A new face to represent student services

A new face to represent student services

William A. Marmolejo, new Dean for Student Services at Pierce College, Woodland Hills, Calif. on Thursday, Feb. 11, 2016. Photo: Laura Chen
William A. Marmolejo, new Dean for Student Services at Pierce College, Woodland Hills, Calif. on Thursday, Feb. 11, 2016. Photo: Laura Chen

You might be waiting in line at the Admissions and Records office to turn in your add slips or get a copy of your transcript, and a man in formal suit approaches and greets you with his warm and welcoming smile. That is the new face of the student services.

As all positions for the deans at Pierce College have been filled and completed, the entire community welcomes one its newest addition to the family, William Marmolejo.

Marmolejo has been working in the Los Angeles Community College District for the past 11 years. According to the dean, he has spent most of the years of his career working at Los Angeles City College where he first started as the dean of enrollment.

Additionally, he worked with Vice President of Student Affairs, Earic Dixon-Peters, and the Dean of Student Success here at Pierce, Kalynda Mclean, at Los Angeles City College in the past years.

Both know Marmolejo to be a “nice guy” and with a strong sense of professionalism.

Dixon-Peters is grateful that Marmolejo decided to accept the position as the dean of Student Services.

“He’s a wonderful professional. He has the ability to connect with the students, connect with the staff. We are very fortunate to have him as part of our team,” Dixon-Peters said.

Mclean, who has known Marmolejo for 10 years, said that she looks forward to working with him.

“He’s a really a pleasure to work with professionally because of professionalism, his dedication, his commitment to quality service to students,” Mclean said.

As the dean of student services, Marmolejo will be involved and in charge of the Admissions and Records, Financial Aid, International Students, and Outreach. These offices are the first of the few offices and programs that the students are coming to.

One of Marmolejo’s plans as the new dean of student services is to provide quality services to the students and staff of Pierce College.

“I want to make sure that that experience for students is a very positive one and it’s very important they get good information from us here at admissions. We want to make sure that they are aware of the good things that Pierce has to offer and when they are here, they’re comfortable and they know what the next level is,” Marmolejo said.

However, in order to provide a great service, students need to respond to the annual program review that Pierce conducts through surveys. This is how the faculty of the student services office know what students need.

“Great service is when we have done everything in our capacity for our students.  That would include friendly and timely service at the windows in admissions and records; that would include going above and beyond to help students understand financial aid process and financial aid services,” Mclean explained.

As a seasoned member with student services team, Dixon-Peters

“For the first ninety days sit back and observe and look at what’s going on. Ask questions and meet with the staff,” Dixon-Peters said.